SERVICE

From the time of your first contact with I. D. Products we aim to provide a good level of personal service. This is done by allocating contacts for design, estimating and order control through to final product delivery.

As the specification of joinery can involve a number of technical choices and our customers have varying degrees of expertise on the subject, we are very happy to advise on any issue or pre-order query. This service may include the production and demonstration of sample units or arranging a visit to an existing site to see our products in-situ.

STANDARDS

As with any aspect of the construction industry, the manufacture of timber frames and doors is constantly under review by industry bodies to ensure the latest performance advancements are incorporated at the earliest possible opportunity.

We have always embraced recommendations and legislation, which have helped us to produce a higher specification product. Having been long term members of the British Woodworking Federation and in contact with the Building Research Centre, we are always informed of current technical developments and design good practices.

ASSURANCE

As a result of close contact with these trade associations, our products are generally compliant with the requirements of the NHBC and the stringent BS7950 stipulations. In order to get this recognition our products have had to undergo a series of through performance tests in recognised test stations. The frames are exposed to extreme pressure and endurance situations to examine security performances.

In recognition of these performance standards all of our products carry a 10 year guarantee against failure in any respect of manufacture, glazing and ironmongery (for any of these elements undertaken by us). In practice quality timber, preservative treatments and finish materials should give a minimum life span of in excess of 30 years under any normal circumstances, on the understanding that an appropriate maintenance schedule is undertaken.

I.T. AT I. D. PRODUCTS

Once we have received instructions to quote for a job, our estimators will generate a CAD schedule detailing each required item. From this a scale copy is provided to the customer which includes full specification drawings on a frame by frame basis plus any extra specific details required to clarify section use and construction techniques. Click here to download a zip file of an example IDP schedule. The computerised system then generates an itemised price quotation based on production requirements and material usage. Once the quotation has been accepted, all necessary production paperwork from cutting lists and assembly information, to delivery details can be generated instantly from the original schedules.